When you feel your phone buzzing, and you look down to see your client’s name, what do you think? Are you worried it’s something bad? What about when you KNOW it’s something bad? The client isn’t happy for whatever reason, and they’re calling to tell you about it. Do you get a pit in your stomach? Of course you do, everyone does. But how do you handle it? Today we’re talking to conflict resolution specialist Jen Trotter about what you SHOULD be doing to handle these types of problems.
This episode is brought to you by The Planner’s Vault, my online membership site for wedding planners who are hungry to grow, ready to hustle, and actively seeking community and education. In the vault, there are guest experts on many topics relevant to growing and cultivating a successful event planning business with new content added consistently, plus all of my templates that I have built out over the years, like How to Get on Preferred Vendor Lists, The Client Experience, and more. The mission with the vault is to elevate the industry (along with some amazing experts and fellow entrepreneurs) and I want it to be affordable so it’s possible to stay invested in the community and yourself for the long haul.
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