Connections with clients, working in restaurants, and the tiny voices in our heads: Conversations with Sisters

On last week’s episode, Chris J Evans shared how he establishes connections with his luxury clientele, his experience in fine dining, and why he only hires surfers. Today, Courtney and Dana talk about their time in restaurants, who they tend to hire (not surfers), and how connecting with clients is a difficult balance.

Transcript

Dana: I think I can recognize the assholes much quicker now, because you experienced so many. 

Courtney: Yeah. The many different varieties. 

Dana: Yes. You’re like, oh…

Courtney: Because all assholes eat ice cream. 

Dana: A lot of assholes eat ice cream. That is the truth.

Courtney: Welcome to Hustle and Gather, a podcast about inspiring the everyday entrepreneur to take the leap. I’m Courtney 

Dana: And I’m Dana

Courtney: and we’re two sisters who have started multiple businesses together, and yes, it’s as messy as you think. We know that starting a business isn’t easy. 

Dana: I mean, we’ve done it four times. And on this show, we talk about the ups and downs of the hustle and the reward at the end of the journey. 

Courtney: And we love helping small businesses succeed, whether that is through our venue consulting, speaking, team training, we love to motivate others to take those big leaps. 

Dana: Or you can just use our misadventures to normalize the crazy that is being an entrepreneur, because every entrepreneur makes mistakes.

Courtney: And we like to call those unsuccessful attempts around here. 

Dana: And we know it’s just part of the process. And today we’re talking, just the two of us, about last week’s episode with Chris J Evans, a California based fashion and editorial style wedding photographer who also shoots in Maui and destinations worldwide. Chris’s team are passionate about delivering an unforgettable experience for their clients. If you haven’t heard last week’s episode, go give it a listen and come back to hear our thoughts.

Courtney: All right, Dana. Let’s get started. All right. Well, fun story. We met Chris at Engage this December in Baha Mar. take me back. 

Dana: I know it was so fun.

Courtney: And he had such amazing energy. I felt like he was like an honorary part of the team for multiple days. Yeah. Just like a really great guy. I think he has two kids. And the wife, California. 

Dana: Yeah. But Engage is really neat. It was neat to be around people who consistently work with like luxury end clients. And for us we wanted to reward our team for an amazing year or they killed their sales goal and we had talked about taking them on vacation and I saw this pop-up and I was like, you know, let’s, let’s actually experience what luxury is. Let’s see, like, let’s give the girls a taste of what that is, cause we had just launched a luxury collection for the Bradford, and I don’t know. I just felt like you can say it’s a luxury collection and you can attempt to make it luxurious. But I think until you actually experience luxury, you can’t really emulate it. 

Courtney: Hopefully, we have a couple of people on here on this podcast from Engage, but yeah, it was definitely a great conference. I mean, it definitely is kind of the epitome of luxury. Like everything’s very experiential, like the gifting and the food was all great, it was great. The experiences were great. Like, it just felt like a lot of awe and delight. 

Dana: and I felt like his, when he was talking about people in your pond, like Engage puts really great people in their ponds. Like the Baha Mar who they partnered with, like all their designers, all their restaurants. I mean, everything was just on point and it’s because they, I think everyone had that same overall goal overall expectation and overall like, 

Courtney: Yeah, I’ve never had better conference food. Well, I love and let’s get started on like kind of a soft ball here. I love how he talked about when he moved to Hawaii, which we never asked him. I was wondering he moved to Hawaii because he was a surfer and wanted into surf or because it was for the photography. I feel like it’s a surfing first.

Dana: I would totally think so, 

Courtney: but I have cool to just like pick up and move to Hawaii. Anyhow, so he moved to Hawaii and he was working at Mama’s Fish Shop and that really taught him how to interact and what the high-end client needs, got me thinking about my time in a restaurant which is nothing like Mama’s Fish Shop. I was a hostess at Tripp’s, which I think is no longer a restaurant chain. 

Dana: Yeah. 

Courtney: And. I don’t know what it taught me. It taught me I didn’t want to work in a restaurant because it doesn’t even like, my experience in a restaurant and the things that are most memorable to me, aren’t the clients. It’s literally the employees, like the people that I worked with were highly memorable and very dramatic. There was always big drama in the restaurant.

Full Episode Transcript

Hustle and Gather is hosted by Courtney Hopper and Dana Kadwell, and is produced by Earfluence.  Courtney and Dana’s hustles include C&D Events, Hustle and Gather, and The Bradford Wedding Venue.

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