It’s amazing how less than $3,000 a year could change a life. On this episode, Dr. Roy Shelburne shares the true story of how his world was turned upside down with a single phone call, all because of insurance. Dr. Shelburne now spends his life inspiring dentists and their teams to put systems and processes into place to ensure that they employ the most current best practices when it comes to patient billing. 

 Also, on this episode, listen to a real life phone call of a patient calling into an office to request an appointment. In this call we explore the ways in which you can handle questions about insurances that are not accepted. 

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