Last week, Courtney and Dana talked with former pro-basketball player Marcus Ginyard about his journey to reinvent himself. In this episode, hear about them discuss the challenges of transitioning your life as an adult and the struggles of deciding what the hell you want to do—which should never include cutting your own bangs.
Courtney Hopper: I thought my life was going this way and it was really going that way. But then like also like parenthood, what a crazy adult transition. I remember I was getting ready to go back to work, cuz I had to go back to work at the time and just crying, saying like, I don’t care if we live in a carboard box and eat peanut butter and jelly every day like I do not wanna leave this baby.
Courtney: Welcome to Hustle and Gather, a podcast about inspiring the everyday entrepreneur to take the leap. I’m Courtney
Dana Kadwell: And I’m Dana
Courtney: and we’re two sisters who have started multiple businesses together, and yes, it’s as messy as you think. We know that starting a business isn’t easy.
Dana: I mean, we’ve done it four times. And on this show, we talk about the ups and downs of the hustle and the reward at the end of the journey.
Courtney: And we love helping small businesses succeed, whether that is through our venue consulting, speaking, team training, we love to motivate others to take those big leaps.
Dana: Or you can just use our misadventures to normalize the crazy that is being an entrepreneur, because every entrepreneur makes mistakes.
Courtney: And we like to call those unsuccessful attempts around here.
Dana: And we know it’s just part of the process. And today we’re talking, just the two of us, about last week’s episode with Marcus Ginyard. Marcus is a highly motivated, ambitious, charismatic professional, determined to build a lasting legacy of success and service. He is a UNC basketball alum and has made his way around the world playing professional basketball overseas the last 10 years. He’s empowered by making meaningful connections and strengthening local communities. If you haven’t heard last week’s episode, go give it a listen.
Courtney: All right. Let’s get started.
Well, I loved some of the points that he made and I, I honestly, I just, I loved his openness, like how open and honest he was with where he is at, in his phase in life. I can only imagine Like I, I thought about that the other day.
What if we were to like, say, sell the Bradford or like shut down what we’ve built, it would be definitely an identity crisis. like, what am I going to do with myself now? Hopefully we sold it for lots of money. So there will be some questions that are answered with money things, but I just think there’s so much of my identity and it’s wrapped up in that business. I know we’ve talked about that before, but we’ve worked so hard for it., you know what I mean? And we’ve done so much for it. It’s kind of like a baby
Dana: Well, it’s funny, you kind said like adult transitions and how hard they are.
Yeah, like transitions as adults are really hard, but I mean, just like we’ve spent like, you know, 16 years building C&D Events, eight years building the Bradford.
I mean, this person had spent 31 in a 35 years of his life being a basketball player. I, and I don’t say that lightly because to play, I mean, I just on a very simple level that we’re in AAU where I’m like,, we aren’t on like the crazy, crazy travel AAU. Like it’s a lot of work. Yeah.
It’s a lot of work to practice to maintain your skill. It’s a lot of money. It’s a lot of effort and I think, okay, he’s spent 31 years building this career and then all of a sudden it’s, I don’t know if it’s all of a sudden, but then the decision okay, it’s time to transition and do something different. Like, I don’t know. I’m sure there’s some grief associated with that. I’m sure, I mean, I think you alluded to that too Like just kind of going through that identity crisis and, you know, figuring it, figuring out like who he is, what he wants.
Yeah, I think that’s and I think that’s what I really loved about him was just his openness and willingness to just be like, this is what I’m doing now. This is what I’m trying. yeah. I feel like it’s so like.
Courtney: I don’t have it figured out and I love that. Yeah, cause I think a lot of people feel, I mean, we’ve found this category too. Like you have to have this air of, I’ve got to figure it out in order for you to trust and have confidence in whatever it is that I’m saying or doing or whatever, even though you really don’t. I feel like he was very honest about really not having it figured out.
Dana: I know. And so it just reminds me of that kind of imposter syndrome feeling sometimes that you have like, especially like, as we’re getting like more speaking gigs and stuff, and we’re preparing our speech for experience, which will have already, probably happened by the time this is aired. The title is how to basically. Have your business stop running your life. So how to get out of the day to day. And we’re like practicing it one day and our office, manager’s like, y’all need to listen to your own talk.
Courtney: I know, your business is running your life.
Dana: And so I was like, ha-ha, but which is the truth at that time, and we actually worked it into our talk just basically like, you know, just because you’re good at something, just because you have the answer to this question, like, how do I, how do we get outta the day to day? And we know that answer, we know what to do.
It doesn’t mean that you’re not gonna have these periods of time that you are still lost a little bit and you kinda get off course a little bit and you get yourself back on. The difference is in the past. It would’ve taken us years to course correct and now it takes us, you know, a couple months to course correct. You know?
Courtney: Yeah. But I think every, every business too, like in our defense, there have been times where the business wasn’t running us for sure. But when you’re in these periods of transition and your periods of growth, and I think we’re in a big period of growth right now., especially for C&D and Anthem House and Hustle and Gather. So three of our four brands are like in this growth period. It’s not like that’s gonna go itself. You know what I mean? You you’re in it. You’re helping it grow. You’re trying to transition it to scale it to where it needs to be.
Dana: No, my point is I felt like when he said that it was when we, as I was like right around the time I was really working on the, the strategic planning portion of our talk. And I was like, you know what, I need to admit this, that we don’t have it all figured out. In fact, six months ago, our C&D events was ruling our life.
Yes. Like truly was right, and we had to take a step back and say, how can we get this back to like this normal system that we need And I think, but I’m saying that that’s what I love about it is it makes me feel less like an imposter to say like, yes, I, I know what I’m saying., like, I, I know how to do this, but also, like, I still have to heed my own advice.
I still have to look back and, and recognize that I’m not immune to this just because I know how to fix something doesn’t mean I’m immune to the problems.
Courtney: Well, cause I, I think too, it’s, it’s like scope creep, like creeps up on you. like, you don’t know that it’s happening until you’re in the middle of it and you’re like in this great sense of overwhelm and that’s, you know, when we talk about that kind of, okay, so I to hire this out or scale this back, or right. It’s creeped up on me. Right, right.
Dana: But yeah, but that’s what I loved about it, him is I felt like, I think probably by most people on the outside maybe would assume me had this, his great career. He has a great job now and has it all figured out and really, you know, it’s the root of it. It’s he’s still, he still searching, staying curious about it.
Courtney: I like, I like how you bring that back to how he’s talking about those adult transitions are hard. and I think those adult transitions are hard.
Dana: Yeah. What’s been your hardest adult transition.
Courtney: Being an adult.
Dana: Going 18 to 19. What? Yeah. Or 17 to 18? No.
Courtney: No, that was super hard. Like I know for me specifically, it was very hard after graduating from college and I wanted to be a doctor and I took the MCATs and I did fairly well and starting that process.
And then I had a lot of doubt, like, I didn’t know if that’s what I wanted to do or if that’s what I should do. And I was actually watching Oprah, and there was all of these past doctors who were in the event industry at the time, like one was a baker. One was a designer like a wedding dress designer.
I think it was a vision of my future. I don’t really know, but it made me think like, am I gonna commit eight to 16 years of my life to something? I don’t know if I that’s what I want to do, but just like Marcus, I had my whole life, told everybody that’s what I was going to do. I, I had a degree in biology, you know, like I that’s what I was going to do.
And I did well in it, you know,. So there was definitely like that moment, that adult transition, that was hard where it was like, but that was more like, who am I gonna be at? I was an identity crisis.
Dana: That was like 20, 21. The identity crisis when you were 20.
Courtney: Oh, I’m like 20, 21. No, I was, that was last year. Dana?
Dana: No. When you were at age 20, when you were age 20 to 21 is when you had your identity crisis. Yeah, for sure. It was, and so that adult transition was you deciding officially you weren’t going to medical school and you were gonna do something else.
Courtney: Oh, lots of crazy things happened during that time. I cut my own bangs. It was a bad, really low time.
Dana: It was your whole head of hair.
Courtney: And everyone’s like, we need intervene. Courtney’s gone off the ledge, and I had it’s true. It’s true. It’s totally true.
But yeah, no, that was super hard. And I think it was because I’d always, I thought my life was going this way and it was really going that way. But then like also like parenthood, what a crazy adult transition like I had all of these, like ideas of like how I was gonna be a parent and how I was gonna feel.
And for me, I really felt like I was gonna be about my career. Like they, I was gonna have this kid, but I was gonna be fine leaving this kid with whomever, whatever. And I was gonna continue on my career path and I had this baby, we all know what happened. Then I was psychotic. Like I thought that everybody wanted to steal my baby.
I never wanted that baby like out of my sight, I wanted to like lord over whatever my baby consumed. Like, I was very into all of that. And I remember I was getting ready to go back to work, cuz I had to go back to work at the time and just crying, saying like, I don’t care if we live in a carboard box and eat peanut butter and jelly every day like I do not wanna leave this baby. And I was shocked that those words came outta my mouth, but that’s how I felt at that time. Hmm. Did not feel that way with like baby two or three, but that first baby, like really kind of rocked my world.. What about you?
Dana: I’d say the biggest one’s probably motherhood I think that was the biggest one, but I think for me it wasn’t being a mother. I think it was a change that brought to our family that was really hard. like we didn’t wait as long, we were only like we only married for three years before we got pregnant.
And we had a wonderful three years. I mean, I remember, I remember a couple months before getting married. You had to go to all these like counseling things like premarital counseling, and then people would say, they’d talk to you like, oh, the first-year marriage is so hard. It’s so hard. It’s so hard. So I was like, anticipating this really terrible year. That was gonna be so hard.
And it was like the most fun we ever had together. like, it was so much fun. Like we just really enjoyed each other and there wasn’t anything hard about it. It was super easy. And I feel like we just delayed it to year four when we had a baby and it just brought out every single difference that we were between us, like how we were raised, how we want to raise our children, like how we want to be parents, how present we wanna be, like all those things. And they did not align with what the other wanted. So it was really, it was probably like the darkest days of our marriage, I would say. And that’s really hard.
That’s really hard for me because Sam’s always been like a cornerstone, a pillar in my life and so I see that starting to like kind of crumble a little bit was almost like an identity crisis in a way of, yeah. You know, and I thought I wanted to be a stay-at-home parent and so I like begged and begged to begged when I was pregnant to be able to stay home.
And like, this is what I wanna do. I’ll we, we talked about budget. We were making hardly any money. We were living paycheck, the paycheck, basically, and we figured it out and I like couponed all this stuff and I resented the hell out of it. like, I just remember I laid in the bed. I think Ada was like seven weeks old, eight weeks old.
And I had to go back and finish a few weeks of school. Like I had to finish out the school year. And I just remember thinking I cannot wait to pass this baby off cause she was just so hard. It was just so hard. She cried all the time and I don’t know it was just a mess. And I never actually really was a true stay-at-home parent because that was when I was like, oh, well I worked for dad for, did accounting for dad.
And then I was like, hey, let’s just see if we can actually like make C&D events, like a thing you know, and then we put all my energy into that. So like I hustled the shit out of that and, I don’t know, but I thought I it’s what I wanted and I didn’t, but I didn’t really have an identity crisis about that. I was fine that I was wrong about that part but you know, it was definitely like being a mom was really hard It was very hard.
Courtney: Adult transitions. They’re tough.
Dana: They’re tough
Courtney: Well, I kind of getting into like his life in general, one, I loved at the end, when you asked him what was his kind of career life, career, biggest moment. And he talked about going to Germany and how at, at that point he decided to dive into life. Which I can only imagine, like, I can just see it as like, all right. Like I had this plan, I was going to play for Charlotte and that clearly wasn’t gonna work out. So you just let, he just let down.
Dana: He was so emotional about it. He just seemed very much like, okay.
Courtney: Well he’s, I mean, I think he kind of felt like the writing was on the wall. Like he knew it before it happened officially, and then this kind of opportunity comes up and it’s, all right. Well, maybe that’s like my next best thing, but it’s just kind of like, I can imagine you’re all right. I’m gonna strap into this rollercoaster. and you’re at the top of the hill and you’re just gonna let it fly.
And like, when I think about diving into life, I think about that, like I’m just gonna walk into the opportunity that he’s obviously created for himself It wasn’t like anyone called me and asked me if I wanted to play for like a German basketball league right. Never happened. So, right. So he obviously did all the work to get that opportunity, but when it presented itself, yes, I’m just gonna dive in and see where life takes me.
Dana: Well, what I, I think, and I think he was pretty, we kinda talked about this a little bit, but like where he really did dive fully in you could tell that he became a part of that community. He really like, he became a European you know, it wasn’t this American traveling Europe, which you can spot those people from a million miles away, but he really adapted to that lifestyle and really bought into that lifestyle.
Yeah, and I, I can only imagine how shocking it would be to come back, you know, and I know he talked about how as Americans, we move so fast Like we’re so fast paced and there’s things that just are shocking, realize that isn’t shocking because it’s probably how it was before, but that he forgot that this was a normal way of life of how much we drive, how much we don’t take time to like, eat our meals in like a leisurely fashion.
Courtney: We’re about to have ours in a car.
Dana: We were about to have our lunch in the car today. Yes. I mean all that stuff. And I, I love that he just it’s he truly dove into it He, it wasn’t like, okay, I’m gonna do this. I’m gonna, you know, make some money and just do my thing. It’s like, no, if I’m gonna do this, I’m gonna, like, I’m gonna travel. I’m gonna be like part of this country and yeah. You know, do it. I love that so much.
Courtney: Which I think got to round to the conversation of like being fully present.
Dana: Yes. Being fully present,
Courtney: like how hard it is to be fully present.
Dana: Yeah And I, and I do believe, I, I think that there is that, and I think you said it right, like compartmentalizing, but I also feel like, and, and maybe I’m lying to myself, but I also feel like there is this thing that we have taught the consumers of America, that they have a hundred percent access to us all the time.
Courtney: It, which just, I mean, I think is true to some degree and like, I hate it on one end, but then on the other end, I think about why is Molly so successful? Why is Molly such a successful salesperson?
Dana: Because she’s available 24 hours.
Courtney: Because she is like, the early bird gets the worm situation. she makes sure that they’re and you, and you have automations and like things put in place, but she’s always like that personal touch, like right away. And it’s, and I hate that that’s true. Do you know what I mean?
Dana: No, I know, but I, but it’s because we are conditioned to, to think that we are conditioned to say like, oh, well they took a week to get back to me. Must mean they don’t really want my business. Well, no, maybe they had other things going on in their life.
Yeah, and it doesn’t mean that your business isn’t important and just meant something else was more important than this email that you’ve just written. But yeah, you can’t say that to somebody. You can’t say that to a client. No matter, no matter what industry you’re in like, no matter what,
But I think the other big theme from our talk with Marcus was reinvention and it really made me think about how do you reinvent yourself, especially when it’s something you’ve done for so long.
Courtney: Yeah, I think it’s really hard.
Dana: No, I do think it’s really hard. Well, I think, I think it’s really brave.
Courtney: It is super brave, cuz I think that you spend so much of your life crafting a particular image., like some way that you wanna be perceived in a way that people perceive you. And then when you go through reinvention, like a series of reinvention, you’re basically calling yourself a liar. Like all that, that’s not who I was. That’s not who I wanna be. And I think it is hard. I really do think it’s hard.
Dana: I don’t feel that harshly about it. I don’t, I don’t look at reinvention as me saying I’m a liar. I think reinvention is me, is growing. It is realizing that, and I loved, he said it very early on the podcast.
Like you do something that serves you and then until he doesn’t service you, you let it go. and that’s what I think reinvention is. And I think sometimes it, it comes with shame Especially if it’s a quick reinvention and sometimes I think it comes with, you know, it’s a necessity for like your mental health and it’s how you survive, you know?
I think that as well, but I think it’s, I think reinvention’s so in general. Like I don’t know if I could ever reinvent myself and do anything different.
Courtney: Yeah. I mean, I don’t believe in ever in general, like I’m just not a, I don’t like the ever cause that bites you in the butt, honestly. No, I, I always think about when I think about reinvention, it reminds me of that Taylor Swift song. She says there’s happiness. There’s happiness because of you and there’s happiness, like in spite of you and like both of these things can be true.
And then she talks about like, if she could forgive whatever happened I don’t even know what the song’s about 100%.
It is on evermore, but she says I haven’t met the new me yet. but I think she can give you that And I love like, whenever I’m like in this like, period of transition, that’s like the, the part that’s going in my mind is like, well, I haven’t met that new girl yet.
Like she, she doesn’t know I mean, but maybe I’d like to think that, like, I’d like to think this per this new person would forgive you, but I don’t know yet haven’t met her And I think about that when I think about like, like reinvention or transitory times in our, in my life and whatnot. Cuz I can get very focused on the future.
like I’m very future focused and honestly, and I have to wind myself back, like I don’t know what that person wants I haven’t met that person yet. And I can get very in my head about like how old my kids are getting and like, what’s it gonna be like when my kids are in college or when they’re driving or when they’re all of those things.
And it’s like, I think reinvention sounds scary until maybe you’re in the middle of it and, and you’re ready for it. Do you know what I mean?
Dana: Yeah, but I mean, it, it, it goes back to too, when he was talking about the question of like, where do you wanna be in five years? I, I think reinvention for him is almost like a, like a core value of his life.
He taught because he is, it’s all about growing. And I loved, loved, loved that about him so much like his growth mindset. And even going back to you think about, we don’t know the story about where, how he accepted UNC, but I’m sure, you know, making that decision he said was also very impactful, the decision to go overseas was very impactful.
And his decision to come back home was very impactful. And to try all these different things, like, I think that that desire to continue to be better. And it’s not just be better because I wanna make more money, but to be better because I wanna be a better person. Like I wanna leave that world better than I, than I came into it.
Like, I, I just respect that so much. I loved; I just loved that part of his story. Just that drive to be, to be something to somebody else Like it’s so selfless. and I feel like in a world of selfish people, it’s very refresh..
Courtney: Yeah, but don’t you think that being on a sports? I don’t think every person that’s on a sports team is like this, obviously not, but I think being on a sports team where so much of your success is dependent upon the people around you, it kind of gives you a more communal mindset.
Dana: Yeah. We were literally just talking about this with Ada the other day, cuz she had a tournament and she had a sleepover the night before. So she was like, and I told her you have a tournament, don’t go to bed too late. Of course she didn’t listen. So she’s like dragging and being her 12-year tired self, the first game she just was off.
Like, and so, and so naturally the rest of the tournament, they still played her, but she wasn’t playing the same amount of time that she normally did. And I was like, you really got to prove yourself that you like wanna be there or whatever. And, and she turned it around or whatever. Well, we’re in the car and we’re talking and I was, we were talking about the game and I was like, you did a good job. She’s like, yeah. But I wish I could have helped more.
I was like, yeah. You know how you could have helped more is by cheering more for your team. Like, you’re kind of like out, like, not checked in. And then also the fact that you decided to make a decision to sleep, to go to bed late, wake up early, be lethargic and not ready for your game, made it so that some players had to play more than they maybe should have, because you weren’t mentally prepared to play that game.
Right. Like, and not to like shame her for it, but just to show her how she is not insignificant to the cog of the team. Right. Like you have a, a, a role to play, no matter what it is. And I think it was like the first time in all the parent lecturing that I feel like all I ever do to my preteen is lecture. I’m like, oh my God, I’m so annoying.
Courtney: You’re like a constant PSA. You’re like a constant afterschool special. You tell me these conversations and I’m like, huh, that’s a valid point. I think I heard that in the 1980s on the afterschool special.
Dana: But all that to say is she it’s like, it clicked with her because I think for so long, even in like rec sports or, or, or even just in anything, kids are just told that you’re like, your job is just to be good.
Your job is to be the best and you’re gonna get played if you’re the best and yeah, you’re gonna help your team out and that helps your team. But if you’re sitting on the bench or if you’re not the number one, then you’re not significant to the team. And that’s just not the truth at all, like at all, at all, like everyone has a part to play in it. You know, so then we were talking about, she she’s at camp this week and she has a tournament on Saturday.
So she’s gonna miss practice again this week. And I was like, you probably should pick basketball as one of your activities, so you could actually touch a basketball this week. So you could be present and a good teammate. You have four other act, three other activities you can choose from. like you’ve done arts and crafts every single year for four years, you make the same arts and crafts project. you know what you’re gonna do on Monday? You’re gonna do on Tuesday, you’re gonna do on Wednesday.
she loves it. Cuz she, it’s her sort of thing. But yeah, so we talked about it and she made a play and then she felt really good about it, and I’m Curious and anxious to see her on Saturday and see if any of my words actually transferred from one Saturday to the next. We’ll see. But I know, but anyways, all that to say is I love that. And I love that he kind of took that team mentality and is turned it into his world view That the only way that the world is gonna get better is by being a great teammate.
Courtney: Yeah. I love, I love how he kind of segued that team mentality and what it, what it takes to become a, to be a great athlete, to, you know, business in the world at large, where he was talking about being an elite athlete, taught him the power of like teamwork and work ethic and how important your team culture and your support team is, right?
Yes. And how to deal with losses. Right. And how to get back up from that and keep going, which I think is like, when you’re talking about entrepreneurship and you’re talking about the business world, It’s key.
Dana: I know.
Courtney: Yeah. I mean, I’ve always said that, like, I, you’re only as strong as like your weakest link,, you know, like on your team and I mean, you’re not gonna win the first time and you said that like, you’re not gonna win right away.
Right. And it feels like that in business often. Right? Like you’re not winning right away and there’s so many times that you are just throwing something out there and seeing if it sticks and then micro adjusting it the next time and seeing if that works better and then micro adjusting. And I don’t know
no one knows the backstory, but you though, do you know what I’m saying? Like, no one knows that you’re making those adjustments and this is you’re, they’re on version Z that they’re seeing to them. It’s the first, what it’s always been. But I think it’s a lot of parallels between like, being
Dana: Well, I think, I think his success truly lies into the fact that he believes in community Because I think that no matter how much you feel like you’re failing, or if you do fail, you have that community to, to go back on. And that’s one of the things I really loved about his story is how much he embrace. his community in Europe, how much coming back, like his top goals and dreams is to be someone in his community to be someone in his Alma mater to, you know, be something in the broker firm he’s working at.
You know what I mean? Like be a part of that community and he’s just embraced those different parts of other community. And I made me be curious to think of like, what community have you like fully embraced?
Courtney: Well, I would probably say like our school, like we’ve supported a lot of the school functions and whatnot. I was the school treasurer last year on the PTA. So I did that, so I feel like, I, I feel like in the capacity that I could be supportive I feel like I’ve been supportive in that community.. I feel like you’ve been more into like the NACE, our NACE community, our event community, you’ve kind of fully embraced that and drank the Kool-Aid, which you, I mean, you might be drinking a little less of it now, but I’m saying at some point I feel like you’re eyes deep into that community.
Dana: Yeah. I mean, I think it was, it was definitely when we first joined, it was more of like, A ladder climbing situation for me. but I think when the pandemic hit, it doesn’t feel that way anymore at all. But the way when the pandemic hit, it became more of a true, this is what we need. This is how we; we survive more service oriented. And I don’t know. It feels good to be part of something Yeah. You know,
Courtney: But maybe we’ll be in a different community in the next four to five years. Who knows? Maybe.
Yeah, well, I guess before we end and talk about our fuck up of the week,, I, this really reminded me of how teams are so key and integral to our success and so important so that we have just recently launched. I think it was literally the week that we’re recording this, that we’ve are letting it go live our team hiring guide, like, which is all about kind of getting your backend structure in place to be ready to hire those kick ass teams., that are gonna take you to where you wanna go. And then a little bit of the logistics of how to interview and how to create a job description and a contract and whatnot. That we think is super relevant to this topic
Dana: There’s definitely like, there’s a portion of it. That’s very practical It’s all practical. There’s one part that’s very like hands on tangible. And then there’s other part of it where it’s really diving deep into understanding what your value system is.
Make sure you’re bringing someone on that has that same value system, understanding who you are, because I think a lot of us we’ve said this often. Don’t go to school to be a leader or a boss or a manager, you kind of fall into it and you. There’s all these just things that you about yourself that you’ve kind of built these walls around because you don’t want people to know, like, whether it’s because you are super particular, which is totally me, or because maybe you realize that you are way too flighty and have ADD or whatever the case may be.
You’ve built these walls around it, and you’re trying to convince these employees that you aren’t, that, which just in our opinion, in our experience has led to lots of failure. So it just really helps you confront those things and recognize that those things about you is what makes you a great leader. If you just like, kind of harness the power of it yeah. And recognize that’s what it is. And there’s gonna be an employee that loves that about you and it’s gonna thrive under you for that. And so finding those matches, I think is. Where it is. So the, the first part’s pretty heavy. It’s pretty meaty.
Yeah., and it kind of goes through all that pre-hire stuff. And then the second part, get you down to the practicality. Okay. Here’s questions. You should be asking. Here’s some red flags. Here’s how you make a job description. Here’s how you do a job offer contracts, onboarding schedule, right. So on and so forth.
Courtney: check it out on hustleandgather.com All right. Fuck. Up of the week.
Dana: Can I, can I say someone else’s fuck up that wasn’t mine that made me upset about my week Okay. So mine is my car. Okay. Sam hit the deer after owning the car for three months and then it took like four months to get it fixed. Right? Well, I think it was right before the deer or right after the deer, a rock also hit my windshield and. Created a little dividend it at the time. It wasn’t a big deal.
And I didn’t know this all PSA out there is most of the time, if you have this coverage, you can just go to a place and they’ll fill it before it cracks for free. Doesn’t cost you anything. But didn’t know that. So this was like one day it was like hot and then it got really, really cold and it was raining.
And so water got in it, it like froze and then it cracked the windshield. So they had my car and I called in a claim for my windshield at the same time. And I said, hey, can you go ahead and replace the windshield? They’re like, oh yeah, sure. That’ll be no problem. So when I go pick up my car, I still have a crack on my windshield.
They’re like, oh yeah, actually we can’t do that. We have to order the window, cause it’s a special window, whatever. So I put the claim in again and get it all worked out. This is like in May. So then like, and they’re like, oh, we have to order. We’ll let you know when it comes in. And I just forgot about it because I just it’s on the passenger side. So I’ll never really see it that much..
And so it was like two weeks ago. I was like, oh, this should have come in by now. Like, it’s been like, I don’t know, a couple months. So I call and the person’s like, oh yeah, it’s been here for about a month and a half just sitting here, this window. And I was like, she’s like, oh, they were supposed to call and they never did.
I was like, okay. And she’s like, I’m really sorry. We’ll get you in next week, which was yesterday, Wednesday. So she’s like, you’re going to this mind you, this place is in Wilson. And I was like, I’m not driving Wilson. She’s like, oh no, we’ll come to Cary. I was okay. She’s like drive your car to care. Meet.
We’ll meet you there at 8:00 AM. Okay, great. So I go to Carrie, it’s the same place, like, I go in there. It’s 8:00 AM. I did not sleep the night before I’ve had like a hell of a week. So I, my patience is all, I already told Sam the day before I was feeling very Rage-y
So my patience was very low and I go in there and the person’s like, I can’t find you your names not in here. And I was like, I have this text message. Like, look, it’s a text message saying like, like confirming my appointment. And she’s like, yeah, we don’t, we can’t service Audis here. And I was like, Like, why would they maybe come here if they can’t service Audis?
And she, and I said, well, I told it was a windshield. She’s like, oh yeah, we can col we can calibrate them. I was like, okay, fine. Well, my glass is gonna get fixed. She’s like, oh, we don’t have you on the schedule today. Blah, blah, whatever. So I have to call the place, which takes almost 30 minutes to get somebody on the phone.
And I was like, hey, I’m at this place, they don’t have my name. And she’s like, oh yeah. Cause we just rented out a bay. It’s for, to do the thing and the tech is gonna get there and then they’ll calibrate it. We just didn’t want the tech to come to your house to fix it. And then you’d have to drive to Cary to get it calibrated, blah, blah, whatever.
I was like, okay, fine. So go back in there and tell this person, and she will not take my keys. She will not take it. She’s like, your name is not on this bay. I was like, but do you see the name of this person, this technician from this place on the bay? She was like, yes. And I was like, it matches my phone.
And so I was like, can you call somebody? She’s like, I can’t call anybody. I was like, you can’t call anybody? You can’t call like your boss, you can’t call like the, this, you don’t have like an internal thing. She’s like, no, I don’t have anybody’s phone number. And she’s like, and do you mind stepping away from the desk so other customers can be helped. I was like, what other customers? I’m the only person in here. So I had the person still on hold. Thankfully I had to hand my phone over and they had to confirm that this person was actually gonna be here to take my car, to fix my car so that she would take my keys so I could leave and I go to work and Sam Could go to work.
So then she gets off the phone and she’s like, I’m really sorry. I was like, I am not in a mental state to accept your apology right now. Just take my car. I was so mad. I was so, so, so frustrated.
Courtney: Yeah, so frustrating. That does sounds so frustrating Everything about that car getting fixed has been so frustrating.
Dana: Now I’m like, I am like panic. Anytime anyone gets too close to my car, I was like, oh my God. Don’t have my car. never hit the never get behind trucks. There’s another rocks getting hit my things. All I know it’s gonna be a big freaking pain in the ass.
Well, I thoroughly enjoyed that conversation.
Courtney: Thanks everyone for gathering us today to talk about the hustle. For our episode with Marcus, we are drinking an old fashioned. We hope you get the chance to make this week and cheers to diving into life. To learn more and connect with Marcus, you can visit him on Instagram at mg1ny€ard or visit his website, Marcusginyard.com.
Dana: To learn more about our hustles, you can check us out on the gram at canddevents at thebradfordnc at anthem.house and at hustleandgather. If you’re interested in our speaking training or consulting, please look us up at hustleandgather.com.
Courtney: And if you love this show, we would be more than honored if you left us a rating and review,
Dana: This podcast is a production of Earfluence. I’m Dana
Courtney: and I’m Courtney,
Dana: and we’ll talk to you next time on Hustle and Gather.
Hustle and Gather is hosted by Courtney Hopper and Dana Kadwell, and is produced by Earfluence. Courtney and Dana’s hustles include C&D Events, Hustle and Gather, and The Bradford Wedding Venue.